Terms of Use

By using the Personave website or services, you agree to comply with these Terms:

1. Use of Services

Personave provides subscription-based services for drafting messages and obtaining role-based perspective outputs, and for processing and storing related content. Access is granted only to users with a valid account. You must not misuse the platform or attempt unauthorised access to any part of the system.

1a. Account Usage

Accounts are for individual use only. Sharing login credentials, simultaneous access by multiple users, or using a single account for team or organisational access is strictly prohibited. Violations may result in suspension or termination of service without refund. Drafting and perspective features are licensed per user seat; sharing outputs is permitted, sharing seats is not.

2. Intellectual Property & Output Ownership

All platform materials — including the Persona Library, frameworks, tools, software and documentation — are the intellectual property of Personave. You own your inputs and generated outputs (including draft messages, perspective insights and reports). Personave grants you a perpetual, worldwide, royalty-free licence to use, edit and share generated outputs for business purposes. You may not copy, resell or repackage the Persona Library, frameworks or the service itself as your own product.

3. User Data & Privacy

By creating an account or using our services, you consent to the collection and processing of your personal and usage data in accordance with our Privacy Policy. Data deletion: Where available in your plan, you can delete submissions in-product; otherwise, you may request deletion via support. Your submissions are never used to train AI models. We use trusted providers such as OpenAI under strict contractual terms, and your submissions are never used to train AI models.

4. Payment and Billing

Paid plans are billed via our third-party payment provider. You are responsible for maintaining valid billing details and cancelling subscriptions in line with the terms of your plan. Refunds are not guaranteed and are issued at our discretion.

5. Limitation of Liability

We do not guarantee uninterrupted access or error-free functionality. To the fullest extent permitted by law, Personave is not liable for any direct or indirect damages, loss of data, loss of business, or reputational harm arising from use of the service. This includes reliance on third-party providers such as OpenAI, provided we have acted within the scope of our contractual obligations with those providers.

5a. No Professional Advice

Perspective outputs are simulated viewpoints for review and rehearsal. They are not legal, financial, medical or other professional advice.

6. External Services

We may link to or integrate with third-party services. We are not responsible for their content or privacy practices. Use these services at your own risk.

7. Termination

We may suspend or terminate access for violation of these Terms, suspected abuse, or security risks. You remain responsible for any outstanding charges.

8. Updates

These Terms may be updated periodically. Continued use of the service after changes are published constitutes acceptance of the revised terms.